• Live Support Features

    • Support, capturing Discussion, sharing Knowledges.
    • Chat between operators , supports sending files.
    • Multiple chats , holds chatting records .
    • Instant setup - one time copy & paste HTML code.
    • Leave a Message/ reply when offline
    • Sound effect whenever a surfer has entered during to chat
    • See what the surfer is typing before they send it
    • Spell checker tool , Knowledgebase
    • Multiple workgroups, each with its own workflow, data fields, and other unique customization.
    • live Support is so easy to implement and user-friendly,
    • Non-techies can get up-to-speed in a snap.
    • But if you ever do need assistance, we're here to answer your questions 24x7, 365 days a year

    Administration Area

    • Technician Groups and assign permissions to a and assign to specific Technician
    • Admin can Route the requests to the right technicians
    • Predefine support solution for specific issues
    • Create departments, operators and users.
    • Generate reports of Technician statistics and activity
    • Page and IP tracking.

     
    System Requirements
     
    Remote computer :-

    • Windows 98, ME, 2000, XP, or Server 2003
    • Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL)

    Local computers to support remote Computers: -

    • Windows 2000, XP, or Server 2003
    • Internet Explorer 6.0 or Firefox 1.5
    • Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL)