Live Support Features
- Support, capturing Discussion, sharing Knowledges.
- Chat between operators , supports sending files.
- Multiple chats , holds chatting records .
- Instant setup - one time copy & paste HTML code.
- Leave a Message/ reply when offline
- Sound effect whenever a surfer has entered during to chat
- See what the surfer is typing before they send it
- Spell checker tool , Knowledgebase
- Multiple workgroups, each with its own workflow, data fields, and other unique customization.
- live Support is so easy to implement and user-friendly,
- Non-techies can get up-to-speed in a snap.
- But if you ever do need assistance, we're here to answer your questions 24x7, 365 days a year
Administration Area
- Technician Groups and assign permissions to a and assign to specific Technician
- Admin can Route the requests to the right technicians
- Predefine support solution for specific issues
- Create departments, operators and users.
- Generate reports of Technician statistics and activity
- Page and IP tracking.
System Requirements
Remote computer :-
- Windows 98, ME, 2000, XP, or Server 2003
- Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL)
Local computers to support remote Computers: -
- Windows 2000, XP, or Server 2003
- Internet Explorer 6.0 or Firefox 1.5
- Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL)
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