Live Support Features

• Support, capturing Discussion, sharing Knowledges.
• Chat between operators , supports sending files.
• Multiple chats , holds chatting records .
• Instant setup - one time copy & paste HTML code.
• Leave a Message/ reply when offline
• Sound effect whenever a surfer has entered during to chat
• See what the surfer is typing before they send it
• Spell checker tool , Knowledgebase
• Multiple workgroups, each with its own workflow, data fields, and other unique customization.
• live Support is so easy to implement and user-friendly,
• Non-techies can get up-to-speed in a snap.
• But if you ever do need assistance, we're here to answer your questions 24x7, 365 days a year

Administration Area

• Technician Groups and assign permissions to a and assign to specific Technician
• Admin can Route the requests to the right technicians
• Predefine support solution for specific issues
• Create departments, operators and users.
• Generate reports of Technician statistics and activity
• Page and IP tracking.

 
System Requirements
 
Remote computer :-

• Windows 98, ME, 2000, XP, or Server 2003
• Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL)

Local computers to support remote Computers: -

• Windows 2000, XP, or Server 2003
• Internet Explorer 6.0 or Firefox 1.5
• Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL)