php Maestro
India Flag  INDIA : +91-141-4021056
US Flag  US : +1-616-929-4064
UK Flag  UK : +44(0)203-002-7963

Keyword

Live Support Features

  • Support, capturing Discussion, sharing Knowledges.
  • Chat between operators , supports sending files.
  • Multiple chats , holds chatting records .
  • Instant setup - one time copy & paste HTML code.
  • Leave a Message/ reply when offline
  • Sound effect whenever a surfer has entered during to chat
  • See what the surfer is typing before they send it
  • Spell checker tool , Knowledgebase
  • Multiple workgroups, each with its own workflow, data fields, and other unique customization.
  • live Support is so easy to implement and user-friendly,
  • Non-techies can get up-to-speed in a snap.
  • But if you ever do need assistance, we're here to answer your questions 24x7, 365 days a year

Administration Area

  • Technician Groups and assign permissions to a and assign to specific Technician
  • Admin can Route the requests to the right technicians
  • Predefine support solution for specific issues
  • Create departments, operators and users.
  • Generate reports of Technician statistics and activity
  • Page and IP tracking.

 
System Requirements
 
Remote computer :-

  • Windows 98, ME, 2000, XP, or Server 2003
  • Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL)

Local computers to support remote Computers: -

  • Windows 2000, XP, or Server 2003
  • Internet Explorer 6.0 or Firefox 1.5
  • Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL)
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